觀察與設計

It doesn’t help that we live in a left-brain society. We have been trained to second-guess ourselves, to be more interested in the result than the process. We are not encouraged to be curious, so it’s difficult to really get quiet and inquire.

– Alan Watt ，《The 90-Day Novel: Unlock the story within》

雖然作者是在講「寫小說」這件事，但這段文字卻讓我不禁聯想到使用者研究。