Context, go where the work is and watch it happen.
Partnership, talk about the work while it happens.
Interpretation, find the meaning behind the customer’s words and actions.
Focus, challenge your entering assumptions. If all these concepts start to become overwhelming, go back up to the higher-level idea of apprenticeship.
– Hugh Beyer & Karen Holtzblatt
發文作者：asker | 十月 30, 2008
Many thanks.
By: zisruntaits on 八月 30, 2010
at 6:44 上午