摘自《Observing the User Experience: A Practitioner’s Guide to User Research》一書內容，我們應該在Contextual Inquiry獲得的資料當中，朝這六個方向追尋：
- Understanding the mental models people build.
- Understanding the tools they use.
- Understanding the terminology they use to describe what they do.
- Understanding their methods.
- Understanding their goals.
- Understanding their values.
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