觀察與設計

Artifact notebook. Rather than storing away the artifacts you collected in some file cabinet where people will not see them, create an artifact notebook. Insert each artifact collected, along with information about how the artifact is used, the purpose, and the implications for design. Keep this notebook in an easily accessible location. You can create several of these and include them as another educational material for the product development team.

Storyboards. You can illustrate a particular task or a 『day-in-life』 of the user through storyboards (using representative images to illustrate a task/scenario/ story). Merge data across your users to develop a generic, representative description. The visual aspect will draw stakeholders in and demonstrate your point much faster.

–Catherine Courage & Kathy Baxter